Wifi hotspot flat cancelation

[immerkhmer]

Hello,

I want to terminate my wifi hotspot flat contract. I tried to use the contract form but they send me an email that I need to do it through this forum. 

Best Regards,

Sokphirin Ourn

[Tina]

Hello immerkhmer,

welcome to our community. Nice to see you.

Send me the following informations in a private message:

full name

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[immerkhmer]

Hello,

I just sent a private message to you.

Best Regards,

[Tina]

Hello immerkhmer,

I cancelled your contract. You will get the confirmation in the next few days.

Best regards

Tina

[immerkhmer]

Hello, it seems my contract is still not canceled. I still got charged from the bank.

[Anett]

Hello, Immerkhmer,

the contract was terminated, as confirmed, on December 21. The invoice is always created by the system for the entire month. Unfortunately no cancellation can be considered. The overpaid amounts will be refunded to you with the next invoice run.

Regards

Anett