TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 24.09.2019 14:03
Hi there,
Gelöst! Gehe zu Lösung.
am 27.09.2019 12:01
Hello
it's a 30-day ticket. I can't help you there. Please contact the responsible support:
0631-3522493 (8-22 Clock) or Mail to wlan-shop@kundenservice.vodafone.com
By the way, you should not post any private data publicly, so I removed the attachment again.
Regards
Grit
am 26.09.2019 08:46
Hello erik2000,
is it a hotspot ticket which is limited in time or have you booked the hotspotflat? The difference is whether we can help you here or whether you have to go somewhere else.
Regards
Grit
am 26.09.2019 18:56 - zuletzt bearbeitet am 27.09.2019 12:01 von Grit
Hi Grit,
I think it's normal Hotspot ticket. I bought 1 month.
I'm attaching the invoice so you can have a look.
Do I have to cancel it, or does it automatically run out after 1 month?
Thanks,
Erik
am 27.09.2019 12:01
Hello
it's a 30-day ticket. I can't help you there. Please contact the responsible support:
0631-3522493 (8-22 Clock) or Mail to wlan-shop@kundenservice.vodafone.com
By the way, you should not post any private data publicly, so I removed the attachment again.
Regards
Grit
am 26.12.2019 10:56
Hi @Grit
I need help. I have purchased two monthly vouchers for the hotspot WLAN however I cannot acces the Vodafone Hotspot service (please look at the picture attached). I thought that I could get help at the branch office (filliale) but they have reffered me to the contact center. I was unable to get any help at the contact center (everything is in German language, and I was unable to get to the person to speak with).
Can you please direct me to where I can find help for this matter? Is there a special phone, email, etc.
If the hotspot service is no longer available I would need to revoke my vouchers.
am 27.12.2019 11:46
Hello markodj,
the error looks more like an error in the browser? Have you ever deleted the cookies and caches or tested another browser?
Best regards
Moni
am 27.12.2019 14:36
@Moni_GKMany, many, many thanks for the reply. I highly appretiate it.
However the problem is not solved. I have cleared the cache and the cookies and tried accross multiple devices, but the outcome was the same. Please take a look at the picture below which shows WiFi selection. The Hotspot service was running fine until December 18 2019.
am 27.12.2019 15:41
Hello markodj,
especially the hotspot tickets we do not see much. I also cannot see whether it is successfully booked.
The colleagues from the hotspot ticket service can see more.
You can reach them under 0631 352 24 93 (daily 8 - 22 o'clock) or by e-mail: wlan-shop@kundenservice.vodafone.com
Kind regards
Moni
am 27.12.2019 15:52
@Moni_GKMany, many, many thanks. I will try to make contact immediately. Regards, and best wishes for the New Year.
am 28.12.2019 10:28
Hello markodj,
thank you, I wish you the same.
kind regards
Moni