Can’t get connect with Vodafone Hotspot

[HuiYu]

Dear Sir or Madam,

Since last Saturday, I could not connect with Vodafone Hotspot near my living place. Both my computer and my cellphone. I can give you some of the information.

My account is xxxxxx.
Meine Kundennummer ist xxxxx.

These hotspots are located in Nürnberger Str. 105, Erlangen, there are 3 spots in this Place.

HH-9-2845500

HH-9-1843520

HH-9-4387947

Thank you so much for your attention. Please help me with this issue.

Best regards,

Hui Yu

Edit @HuiYu: Customer number and user name removed for data protection reasons. Please don't post such data in the public area of our community.

[HuiYu]

I guess it's because the owner of the modems turned them off. So I can not get connected with the closed modems. 

[Moni_GK]

Hello HuiYu,

these are private homespots. If the owner takes them off the grid, our hands are unfortunately tied. Then there's nothing we can do.

Best regards

Moni

[HuiYu]

Hello Moni,

I could sometimes get connected with my laptop. But it's not stable and rather slow. So I have a question. Do the owner of the hotspots have the right to limit my speed? Or I just get banned? I spent a rather rough Christmas without wifi.

Best regards,

Hui Yu

[Martin59]

Hello HuiYu,

the hotspots are generally freely accessible. But if the owner of the router turns it off, that is his right. Since the hotspots only output a certain speed, this speed must be shared with other users of the hotspot.

Best regards, Martin

[HuiYu]

Hi Martin,

Thank you so much for your reply. Could you please tell me how to deactivate this contract? I have being using wlan-hotspot-flat for 2 months. Can I cancel it?

Best regards,

Hui Yu

[Martin59]

Hello HuiYu,

the colleagues from the hotSpot service can be reached at

0631 352 24 93*(daily 8 - 22 o'clock) or by e-mail: wlan-shop@kundenservice.vodafone.com 

Best regards Martin

[HuiYu]

Hi Martin,

Thank you so much for your reply.

BR

Hui Yu