Not able to connect to vodafone hotspot

[Neharika]

Recently, I am not able to connect to vodafone hotspot at Thomas Münzter Platz, Dresden. Can you please check that it works?

Thanks

[Moni_GK]

Hello, Neharika,

is it just the hotspot that doesn't work or all of them? Which Hotspot ID is affected?

Best regards

Moni

[Neharika]

Hi Moni,

Thanks for the reply.

I don't know exactly which one I was connecting to, as there are many in that area
One example is this one: HH-4-4654770.
Mostly I don't see the vodafone hotspot, homespot option in WiFi connections. When I see it, I am not to connect to it. The internet doesn't work

[Claudia]

Hello Neharika,

the router from the ID you sent is offline, so maybe the owner unplugged it. In that case the Homespot isn't available as well.

Kind regards,

Claudia

[Neharika]

So what is the solution for that? Is it possible to contact the owner and get it restarted? I am paying for this homespot service, so of course I would like to use it.

[ERFD]

Hello, Neharika,

no, there's nothing we can do. If and how long the router is active is decided by the owner only. Unfortunately, there is nothing we can do.

Best regards Fred

[Neharika]

I would like to cancel my hotspot contract. Please let me know the procedure for the same.

[pRo-Marco]

Hi Neharika,

you can cancel your contrakt through: https://kabel.vodafone.de/kontakt

Kind regards

Marco