Kein rekorder on TV and TV—Manager apps

[FrankSpatt]

Hello, I have downloaded both apps and after I use my credentials to log in, both apps report “kein rekorder”. I have a recorder and it is attached and verified to the internet and is working. I have restarted the recorder, the apps, several times. I have also removed the card and reinserted it. Can please tell me what to do to resolve? Thank you.

[FrankSpatt]

I have set up profiles in the app AND online. Please see the pictures.
https://share.icloud.com/photos/0dPV2b1hWWBzRol2EyAHfpskw

[ERFD]

Hello, FrankSpatt,

I can't open the picture 😞 I get an error message.

Best regards Fred

[FrankSpatt]

Okay, let's try this again.  Here are the pictures.  

Web "kein rekorder"

[FrankSpatt]

I hope you can see the pictures this time.

Web "kein rekorder"iPad "kein rekorder"

[FrankSpatt]

Also, here is the screen shot of the TV app on my iPad.

TV app on iPad

[ERFD]

Hello, FrankSpatt,

I have removed the pictures with your customer number 😉 Obviously there is no selection to create a new profile. Can you please do a factory reset with the receiver and then see if there is anything to add to the profile?

Best regards Fred

[FrankSpatt]

Hello,

I did a factory reset on the recorder.  Here are the pictures.  As you can see everything says it's good.

BUT STILL NOT WORKING.  Is it the recorder that needs to be replaced?

[Claudia]

Hello FrankSpatt,

I don't think the receiver is the problem. Could you also send a screenshot of the "Einstellungen" part in the TV Manager? And I need the login name from your customer portal, please send it via private message.

TV Manager - Neues Profil anlegen

Kind regards,

Claudia

[Manu]

Hi FrankSpatt,

Thank you for your message.

I've passed a message on to our colleagues. They will look at the complete situation and get back to you.

Best Regards, Manu

[FrankSpatt]

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