Vertrag Kündigung

[RenataH]

Dear Vodafone,

Kundenum *********

I have sent by post a letter to try to understan the reason I have to pay in October still an extra for a telefone & Internet that I have canceled in June 2019. I have received the Kundigung, which said that my LAST payment was September. However they charged me in October. 

I want some infomration about this extra payments. I do not use the germany telefone anymore.

In case of contact please use my french number: +33 *********

contact by EMAIL - *********@gmail.com

PLEASE DO NOT SEND MSG IN THE VODAFONE EMAIL. x§xI DO NOT HAVE VODAFONE EMAIL.

Regards

Renata

Edit @RenataH  by Matthes (Mod): please do not post any personal customer data publicly and please pay attention to choose the correct board selection, moved from "CallYa".

[Seb4sti4n]

Hello @RenataH,

welcome to our communtiy!

Please send me a private message with your customer number and customer password. I will check this for you.

Best Regards

Sebastian

[RenataH]

Dear Sebastian,

My kundennummer is XXX.

Thank you for checking, because <I am not understanding this extra mlast payment 116,17€. Half in September and October. And in my Kündigung said the last payment would be in September.

I would appreciate your clarification!

Regards,

Renata

Edit: @RenataH Cut peronal data. BG Sebastian

[Seb4sti4n]

Hello @RenataH,

please don't write more personal data of you in public.

To send me a private message, please use the link below.

Best Regards

Sebastina

[RenataH]

Goof morning,

I am writing again since I send a letter for the Vodafone and I received no answer back for more than 2 weeks. 

I would like to know yhy my vertrag is still on. In my contract its written 24 months and this was February 2020. What's the reason that last September VOdafone has charged again. 

Please I would like a solution because it is not normal what is happening.

Thanks.

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@Seb4sti4n  schrieb:

Hello @RenataH,

please don't write more personal data of you in public.

To send me a private message, please use the link below.

Best Regards

Sebastina

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@Seb4sti4n  schrieb:

Hello @RenataH,

please don't write more personal data of you in public.

To send me a private message, please use the link below.

Best Regards

Sebastina

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[MichaM]

Hi Renata,

your issue can certainly be settled.

Please send me a private message so I can take care of it.

To send a private message, please click on my name and select "Sende eine private Nachricht" (send a private message) at the top right.

Regards

Micha

[RenataH]

Hi Micha.

I am writing you back bcz I have recceived any post or refund untill today. 

Could you please check this?

Thanks

Renata

[HeikeF]

Hi RenataH,

please contact us via PN.

Kind regards

Heike