Frage
Antwort
Lösung
am 20.04.2018 21:59
Hi
I've a Samsung S8+ with a RED S (2016) plan. I've had to travel to Portugal today (20/04/2018) and my SIM refuses to automaticaly register to any network. Even when I try manually to register to any of the ones that are not classified as forbidden it does not allow it. I was here before on December and had no such issue so i'm not sure what is going on. Any ideas?
Best regards
Rui
am 21.04.2018 11:45
In the contract of my daughter a lock was booked, which prevented the use abroad. After this lock was removed, the problem had settled. Has that been checked?
am 21.04.2018 16:12
Hi
when I was in Portugal in December it was working just fine. Nothing should have changed from my side.
am 21.04.2018 16:33
Have you ever tried dialing into a foreign, not vodafone, network? After the rejection by this you can then try again to connect you with the Vodafone partner network.
am 21.04.2018 16:40
am 21.04.2018 16:52
did you restart your phone once?
am 21.04.2018 16:54
am 21.04.2018 16:56
then, honestly, I have no idea. can you call Customer Care from another phone? You can reach them from abroad on +49 172 12 172 12.
am 21.04.2018 17:04
am 21.04.2018 19:00