How do add Mobile contract

[Gosta]

For several days I have tried to migrate my cable contract into the new MyVodafone. I get an error message every time telling me to try later. So now I instead created a new contract with my customer number. That seemed to work. So now I can log in and see my cable contract and its bills. 

But when I try to add the mobile contract it says that something went wrong. How shall I proceed? Can you add my mobile contract (which consists of 3 SIM cards)?

Customer number is: ***

MyVodafone user id: ***

Edit: @Gosta personal data deleted.

[Gosta]

Hello, it's been 3 weeks now. I would very much appreciate a reply. Thanks.

[KaiRene]

Hello Gosta,

well, normally it should work. Have you tried to empty cache/cookies and did you use another browser?

Also it might be possible that you put in the wrong customer password (it's not the internet password!).

Greetings Kai

[Gosta]

It is perfectly possible that I am entering the wrong password. But unless you can add it for me, could you please walk me through step by step how I can retreive/reset the password, and how to add the mobile contract, in case I am doing something wrong?

[KaiRene]

Hey Gosta,

when you are logged in with the first user, you go to "MeinVodafone", then you press the gear sign, now you have the possibility to add a contract (Vertrag hinzufügen). You choose "Mobilfunk", type your Mobile Number and then you need your Customer Password.

If this is not working I can check your Password, please send me a personal message with your numbers and your assumed password.

Greetings Kai

[KaiRene]

Hello @Gosta,

thanks for your message, you need the right Kundenkennwort to login, please check your contract or change the password in a shop (you need your password).

Greetings Kai