GigaKombi question - ENGLISH

[JessP]

Hi 

I have a Unitymedia internet contract (Red Internet & Phone 50 Cable U) and a Vodafone mobile contract (Vodafone Red XS ohne Smartphone). The base price of the mobile contract is 29.99 - with the 10e giga kombi discount this should be 19.99.

However on all my bills so far there has been an additional charge "Ausgleich Gigakombi oder vergleichbare Vorteile" each month, this varies depending on the month but is around 10e I think. The discount is then applied on this total amount "Vodafone GigaKombi Unity-Vorteile".

All in all this means that I end up with no actual discount!! Please can someone help me to make sure I am not overpaying.

Thanks,

Jess

[BerndD]

Hey Jess,

it seems that the GigaKombi was not booked correctly. Please send me your customer numbers by PN.

We will check this for you and get back to you as soon as possible.

Kind regards

Bernd

[JessP]

Hi BerndD,

apologies for the length of time between my reply! I have sent the details by PM!

Thanks,

Jess