[ENGLISH] Need help about GigaKombi

[ClubMate]

Hi community,

I have a question about my GigaKombi.

Curently I have a Vodafone DSL contract and I would like to sign a new mobilephone contract. One month ago I signed a contract through Logitel.de which included GigaKombi, however I canceled it afterwards (within 14days) because I think it's better to do it directly with Vodafone. 

I have received a letter from Vodafone, telling me that my contract has been successfully terminated. But when I log in MeinVodafone and try to book GigaKombi, it always shows "Sie nutzen bereits den GigaKombi Vorteil". I have written an email to custom service but it has been 6 days I still haven't received a reply.

I hope someone here can help me to solve this or at least tell me how long I should wait till I can book new GigaKombi.

Best regards,

[MichaM · Accepted solution]

Hi ClubMate,

welcome to the Vodafone Community

Most probably, you couldn't finish signing up for the GigaKombi, because the DSL contract was still flagged as part of a GigaKombi combination.

However, I'm sure this is resolved by now.

Please try again tomorrow to book the GigaKombi.

It would be great if, afterwards, you gave a short feedback here how it worked out.

Looking forward to hearing from you. 

Best regards

Micha

[ClubMate]

Hi Micha,

vielen Dank! Jetze kann ich GigaKombi buchen.

Mit freundlichen Grüßen,

[MichaM]

Hallo ClubMate,

danke für das Feedback.

Prima, dass Du die GigaKombi jetzt online buchen konntest.

Da der Fall gelöst ist, schließe ich hier.

Dir eine schöne Woche.

Viele Grüße

Micha