Frage
Antwort
Lösung
am 09.04.2018 18:53
After unsuccessfully escalating a 190 euro bill for 4 months, last Friday, I decided to pay it off before the due date April 9th.
I paid Friday - and still I do not have internet and ability to call. When I called customer support they said that they cannot find me on file. Not with my phone number, nor customer number.... nor address.
Yet, I just got my next month's bill by email and on the app?
Please help me understand what is going on? I am paying for a service I am not receiving.
Thank you.
Elena
am 10.04.2018 19:13
Hi Elena,
welcome to the communtiy.
You're sure, that you're a direct customer from Vodafone and not from a different service provider?
Then please send your mobile- or customer-number via PM (click left on my name and then right on "Diesem Benutzer eine private Nachricht senden").
Regards
Bernd
am 11.04.2018 17:15
Hi Bernd,
I have sent you a private message yesterday, let me know if you have received it.
Thank you,
Elena