Bridge Mode and Homespot Service issues

[anhquoc2904]

Hello,

I have a problem with the bridge mode activation.  In order to activate the bridge mode on the customer portal, I need to deactivate the Homespot Service.  I called the customer service on Friday last week, and the guy on the phone said that he will cancel the Homespot Service in the contract for me and I will be able to activate the Bridge Mode on the next day after the nightly update. However, until now  (after 3 days) I still can not do it on the customer portal (see the screenshot).

Anyone can check this issue for me?

Thanks a lot in advance. 

Reagards,

Quoc

[ERFD]

Hello anhquoc2904,

the deactivation of the homespot lasts exactly 7 days. Obviously you have been misinformed.

Best regards Fred

[anhquoc2904]

Hello ERFD,

I know the deactivation of the homespot will take 7 days but your colleague said he already cancelled or removed it in my contract (not able to have it again) and it will take a shorter time. You can also see in screenshot which says that it will take up to 48 hours. 

[ERFD]

Hello anhquoc2904,

We will be happy to take a look at your account. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

Write here briefly when the data has been transmitted.

Best regards Fred

[anhquoc2904]

Hi Fred,

I have sent you my info via private message.

Regards,

Quoc

[ERFD]

Hello anhquoc2904,

obviously there was still something hanging. Please check if you can activate it now.

Best regards Fred

[anhquoc2904]

Hello Fred,

I still cannot activate it now. There is still the same message as before on my customer portal. 

Regards,

Quoc

[ERFD]

Hello anhquoc2904,

the account is clean. The hotspot is inactive on the modem and in the contract. Have you tried another browser? Otherwise we can gladly activate the bridge mode.

Best regards Fred

[anhquoc2904]

Hello Fred,

I have tried on some different browsers (Chrome, Edge and FireFox) and even on a different laptop but it still doesn't work.

Could you please activate the bridge mode for me?

Thank you,

Quoc

[anhquoc2904]

Hello,

I tried again today but it still doesn't work. Could you please activate the bridge mode for me? Thank you.

I have tried to call customer service a few time (contract department, control department....) but it seems that no one on the phone can help me.