englischer Kontaktkanal - english- speaking support?

[Anonym81086]

Hallo,

Wie kann ich Unitymedia kontaktieren, ohne sie anrufen zu müssen? Gibt es eine E-Mail, die ich auf Englisch verwenden und mit ihnen sprechen kann?

Hello, 

How can I contact Unitymedia without having to call them? Is there an email that I can use and speak with them in English?

Thanks,

Felipe.

[Torsten]

Pls use the Chat or the Social Media Team UnitymediaHilfe @ Facebook or Twitter.

[Anonym81086]

I tried the UnitymediaHilfe @facebook 3 hours ago, so far no answer. I will keep waiting. The chat is only automatic answers, right?

[Torsten]

UnitymediaHilfe is not a Livechat, they will answer you.

[Janice1 · Accepted solution]

Hello, Fferraz, 

you can reach us in english through our digital support. 

Our social media channels (Facebook, Twitter, Customer Center App) run via a messenger. In contrast to a live chat, the messaging process is asynchronous, similar to an email inbox.

The LiveChat connects directly to a customer advisor. If you use "Ubo" it already gives automated answers. However, you can be put through to an employee in whom you tell Ubo "Mitarbeiter" or "Mitarbeiterchat". 🙂

You can find our different support channels by clicking on the following link:

Unitymedia - Kontaktmöglichkeiten

All the best :hearts:

- Janice

[Anonym81086]

Thanks Janice for the information.

[Janice1]

No need to thank me 🙂

Good Luck!