Frage
Antwort
Lösung
am
22.02.2020
18:29
- zuletzt bearbeitet am
23.02.2020
11:42
von
Su
Hi
I already moved from Germany on DEC 19th 2019 to Ireland. As part of it I notified you via letter and also delivered my router to the below address
Vodafone Kabel Deutschland
c / o DHL Paket
Am Tower 222
90475 Nürnberg
However I could still see my termination status as "in processing" Already you have debited from my account in the month of January and you ready to do for February also
Customer number. ***
End of contract:04/11/2021
Contract number:***
Termination Status:in processing
Please do the needful and let me know if you need any details from my end.
Also I took Vodafone as the service provider in Ireland and my contact details are +***
Router courier details (Dispatched)
Consignment number ***
Date / time place status
Wed , 08.01.20 14:09 The sender delivered the consignment to the branch.
Wed , 08.01.20 18:46 Wet The shipment has arrived in the region of the
recipient and will be transported to the delivery
base in the next step.
Wed , 08.01.20 23:55 The shipment was delivered to business customers
directly from the parcel center.
Edited personal data / LG, Su
21.03.2020 21:39 - bearbeitet 21.03.2020 21:47
The question is not when you in reality moved but what the deregistration letter says. As this deregistration letter is the only official proof that you "really" left Germany...
If the deregistration letter says that you've left in December, then all is ok and your cancellation will be processed for March. Because of the current situation, it may take some time until your letter is processed - it may therefor happen that you'll get additional invoices until this processing has finished. In any way, you'll be reimbursed any additional money that has been charged on top of the fees that you'd have to pay usually within the next billing cycle.
But if your deregistration letter says that you've left Germany in March, I'm afraid that you'll have to pay until June - as it's in any case 3 months from the day you officially left Germany. It was your obligation by law to deregister in time - if you did not do so, it's (sadly) your own fault that leads to these additional charges. Vodafone only uses the official deregistration letter as source for calculating and readjusting the premature cancellation date in accordance with the telecommunications law.
Just as addition:
I hope you've already sent a copy of your deregistration letter to Vodafone - if you haven't done until now, your contract cannot be cancelled as you have to hand in that copy as proof! And only after this proof has arrived at Vodafone, your cancellation can be re-adjusted accordingly - otherwise the contract will run until its regular end of the minimum contractual term.
am 22.03.2020 18:00
Hello vamsy,
the question is not when you reported it. The question was whether you reported a move. Because that makes a big difference in the termination date of the contract.
So again: Did you just quit or did you report a move and give the new address?
Regards
Grit