am 22.02.202018:29 - zuletzt bearbeitet am 23.02.202011:42 von Su
Hi
I already moved from Germany on DEC 19th 2019 to Ireland. As part of it I notified you via letter and also delivered my router to the below address
Vodafone Kabel Deutschland c / o DHL Paket Am Tower 222 90475 Nürnberg
However I could still see my termination status as "in processing" Already you have debited from my account in the month of January and you ready to do for February also
Customer number. *** End of contract:04/11/2021 Contract number:*** Termination Status:in processing
Please do the needful and let me know if you need any details from my end. Also I took Vodafone as the service provider in Ireland and my contact details are +***
Router courier details (Dispatched)
Consignment number ***
Date / time place status Wed , 08.01.20 14:09 The sender delivered the consignment to the branch. Wed , 08.01.20 18:46 Wet The shipment has arrived in the region of the recipient and will be transported to the delivery base in the next step. Wed , 08.01.20 23:55 The shipment was delivered to business customers directly from the parcel center.
I hope you have NOT sent your cancellation letter to that Address in Nuremberg as this is only a warehouse processing device returns and NOT the customer service. They cannot process any cancellation requests!
Your cancellation letter has to be sent to the Erfurt address - and should include a copy of your deregistration letter as official proof of movement. Please note that the 3 months that @Díaz_de_Vivar already noted begin by the date your cancellation request is received by Vodafone (but not before you relocate).
Even if you leave Germany the contract won’t end with the date of your move. Due to German law the contract will end three months after the leaving date.
In your customer portal under "Meine Dokumente" you should find the cancellation confirmation. Have you checked there?
I already sent a letter to erfurt on NOV 4th with all the details that I am leaving Germany. I came to know from forums that as per German law I need to pay 3 months after initiating contract termination which I did.
But now interestingly I could see even in 4th month the money has been debited from my account. I don't know what else should I do. This is really annoying and pathetic.
Please help me on the same. I already moved to Ireland and even took vodafone here. if you want any proofs I can show you up.
The 3 months begin with the initial information that you relocate - but NOT before your relocation.
So in your case -if you informed Vodafone about relocation before you did AND already sent a copy of the deregistration notice- the 3 months period would start on Dec. 19th 2019 - and thus the contract will end on Mar 19th 2020 [taken that your dates are correct].
If you've done the deregistration right now and the deregistration letter states that you've left Germany on March 10th, then it's obviously (and for you sadly) 3 months from that date.
Tina asked you a question, but you didn't respond.
Did you provide proof of leaving the country?
The question is also, did you just quit your job or report a real move? Even if you are leaving Germany, you have to report a move and state the new address. If you have only given notice, the contract runs until the end of the term.
I Moved out from Germany to Ireland on DEC-2019 but I have sent a letter asking to terminate my contract on NOV-4-2019 hence as per the guidelines I have to pay 3 months which I did (JAN,FEB and MAR). So my contract should get terminated yesterday. But still I could see the status as " in processing". I didn't sent any letter related to de-registration. Because I just intimated to office and I didn't get any copy of the same
