canceled contract not usable before ending date

[Emanuel01]

hi,

I have my contract canceled and it's ending next month. 

now I keep getting funny messages in my account and it seems some of the sections are locked out or browser gives an error when trying to navigate to (something in the line of I don't have access)

I keep getting the message bellow. 

Vertrag abgelaufen

Du kannst Deine Kabel Deutschland-Produkte nicht mehr nutzen.

can anyone give me a hand. the contract is still running and I think I still have internet. 

best regards,

Emanuel

[Emanuel01]

So after I click on Interneteinstellungen in mein Kabel account I below, I get the error in the second picture.

[Emanuel01]

Hi Claudia, 

so today I tested with a new cable and the speeds are similar... no big improvements comapred to the old cable I had from vodafone. 

Best regards, 

Emanuel

[Tobias]

Hey,

alright then, were gonna send you a technician. Could you send me a mobilenumber where the technician can make an appointment with you? Can you give him acces to the house?

Regards

Tobias

[Emanuel01]

Hi Tobias, 

you have a PM. 

Yes I can get him access to the distribution box, I just need a 1-2 days heads up as only the Hausmeister has the key to that room. 

Regards, 

Emanuel

[Emanuel01]

@Tobias ? any updates?

[Moni_GK]

Hello Emanuel01,

please note that the forum is not a live chat.

I have assigned the technician for you. The colleague will contact you to arrange an appointment.

Greetings Moni