cancelation

[hosna]

Ich muss meinen Vertrag kündigen. Ich will nur wissen, wie ich das machen kann.
Ich habe die Sim-Karte vor 3 Tagen bestellt.

[Helferlein]

@hosna, 

möchtest du kündigen (Vertragsende in 24 Monaten) oder widerrufen (kaufmännische Rückabwicklung des Vertrags)   

Das ist wichtig 

Wenn du widerrufen willst, findest du alle Informationen hier: https://www.vodafone.de/widerrufsrecht.html

[hosna]

I want to cancel the contract. I bought pre-paid one, and I don't need it. 

can you help me ?

[Mav1976]

Hi @hosna,

Did you get a SIM-card with a CallYa tariff and where did you buy it?

What CallYa tariff did you buy?

[Matthes]

Hi hosna,

did you make / sign a contract or buy a prepaid card (CallYa-Karte)?  

Greetings,

Matthias
(Moderator)

[hosna]

Hi,

I bought and signed a contract for a post-paid sim card from store (unity media) 4 days ago. And I want to terminate it.

[DanyG]

Hi hosna,

if you signed a post-paid contract in a store, there is no right of withdrawal.  In that case, only a termination after 24 months is possible. The only thing you can do is to ask the coworker in the shop for a withdrawal.

BR,

Dany