cable contact cancellation

[DuanNJ]

hello

I have applied to cancel my cable contact and sent back my internet equipment, could you help check if you have received the package?

best

[Stephan]

Hi DuanNJ,

did you also sent a cancellation or just sent the router back?

Regards

Stephan

[DuanNJ]

hello 

I made the cancellation via contact form online first. After I received the kundigungsbestatigung,  I sent the router back. Do I need to prepare other docs?

best

[Nancy]

Hello DuanNJ,

you have received the confirmation. Just save the transmission receipt for later. But otherwise you don't have to do anything else.

Do you have any more questions?

Best regards
Nancy

[DuanNJ]

hello 

As I have to leave Germany in a short time, I sent back the router two weeks ago but I do not know if you have received it. I can provide the DHL number could you help check it?

Best

[Nancy]

Hello DuanNJ,

I'd be happy to check and see if he's arrived. Please send me your customer number, name, date of birth and address by private message and then get back to me here in the post.

Best regards
Nancy

[DuanNJ]

Hello Nancy

I have sent you the info

Best

[Nancy · Accepted solution]

Hello DuanNJ,

thanks for your PN. I have checked and can confirm that the cable router has arrived.

Could I answer all your questions?

Best regards

Nancy

[DuanNJ]

thank you very much!

[Nancy]

Hello DuanNJ,

you're welcome. I'll close your contribution then.

Best regards and stay healthy
Nancy