Frage
Antwort
Lösung
am 30.08.2019 11:06
Hello Vodafone,
Just after 2 months starting my contract, Vodafone is deducting Euro 3.99 for a product called "Vodafone Sicherheitspaket". I never opted for it. Could you please remove it and refund the money?
Thanks,
am 31.08.2019 17:12
Hi gaurav1,
the package is always with you. In the first months it is free of charge and can be terminated. I think you forgot to unsubscribe and so it is now liable to pay the costs. Send me your customer number, name, date of birth and address in a private message. Then reply again here in the post. I'll see to it that it ends.
Regards
Thomas
am 02.09.2019 16:40
Hi Thomas,
Thank you for your message. I sent you private message.
Thanks,
am 02.09.2019 16:49
Hi Thomas,
Thank you for helping out.
I want the confirmation of the cancellation as well.
Thanks,
am 02.09.2019 17:52
Hi gaurav1,
you'll get it automatically.
Regards
Thomas