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Frage

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Antwort

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Lösung

Wrongly billed for Vodafone Sicherheitspaket
gaurav1
Smart-Analyzer
Smart-Analyzer

Hello Vodafone,
Just after 2 months starting my contract, Vodafone is deducting Euro 3.99 for a product called "Vodafone Sicherheitspaket". I never opted for it. Could you please remove it and refund the money?
Thanks,

4 Antworten 4
Thomas
Moderator:in
Moderator:in

Hi gaurav1,

 

the package is always with you. In the first months it is free of charge and can be terminated. I think you forgot to unsubscribe and so it is now liable to pay the costs. Send me your customer number, name, date of birth and address in a private message. Then reply again here in the post. I'll see to it that it ends.

 

Regards

Thomas

 

 

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Hi Thomas,
Thank you for your message. I sent you private message.
Thanks,

Hi Thomas,

Thank you for helping out. 

I want the confirmation of the cancellation as well.

Thanks,

Thomas
Moderator:in
Moderator:in

Hi gaurav1,

 

you'll get it automatically.

 

Regards

Thomas

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