Vodafone new cable connection : kabel box blinks and no internet

[Sandip]

Hi ,

I just got a new vodafone cable connection. I plug in the router and connect it to cable as per instructions.

But "@" and power button is blinking constantly and I don't have any internet.

Since none of the customer care people speaks english, this is my last resort to solve this problem.

The vodafone shop said that I have high speed cable connection already available in my home address and it should work after plugging the router.

My kundennummer :  ***

Could anyone from cutomer service please check what is happening and help me out.

Thanks

Sandip

Edit by VF_Marcus: Customer number deleted for data protection reasons. 

[Claudia]

Hello Sandip,

sorry that we have kept you waiting. Please send me a private message that contains your address, customer number, the MAC address of the modem and a phone number. Leave a short reply in this thread after you sent the PM.

Kind regards

Claudia