Update IBAN to a non-German bank

[igoramadas]

Good morning!

I am trying to update my contract to set the direct debit on my bunq account (from NL), but it fails giving me an error message. I Googled and it seems this needs to be done manually by a Vodafone employee.

So could someone from Vodafone please contact me or direct me to an email where I can send the new IBAN and my contract details?

Thank you!

Igor Ramadas

[Nancy]

Hey igoramadas,

you can change your bank details yourself in your customer portal, you've already found that. What error message do you get?

So that I can look at it, I need your customer number, name, date of birth and address by private message. You can also send me your bank details (IBAN, BIC, account holder).

Best regards

Nancy

[Nancy · Accepted solution]

Hello igoramadas,

thank you for your message.

I changed your bank account.

Do you have any questions or can I close your post?

Many greetings
Nancy