Termination!!

[Elhossini]

Dear sir,

I have internet service: Red Internet & Phone 200 Cable. My contract number is: ***

Due to personal reasons, I have to leave Germany with my family and move back home to Canada. I will not be able to complete the contract period as I'm moving out from my house in Berlin and out from Germany. I sent a termination letter to Vodafone and I received a termination notice via email. The notice indicates that the termination date is 26.1.2020. I will leave my house and Germany on the 26th of July 2018. I will also close my bank account in Germany and there will be no means for me to complete the contract period until 2020.

I indicated this in my termination letter, but it seems there is something that I dont' understand. 

Can you please clarify my situation, when my contract will be terminated, and when can I return the equipments?

If you need any proof that I'm leaving the country, I can provide that for you.

Regards

Ahmed

Edit: @Elhossini deleted personal data.

[Der Ritter]

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@Elhossini@  schrieb:

If you need any proof that I'm leaving the country, I can provide that for you.

---

Well, this is precisely what you should do at your earliest convenience.  For one simple reason (as can be found in the numerous other threads concerning the same topic):

Unless you deliver proof of your leaving the country (Abmeldebescheinigung), your contract cannot/will not be terminated prematurely.  That's also why you received the cancellation confirmation with the regular 24-months-period date on it.

[Tina]

Hello Elhossini,

we need the new address and the deregistration from germany. Only then will the cancellation date be adjusted.

Send me these and the following informations in a private message:

full name

address

customer number

Write a short reply here afterwards.

Kind regards

Tina

[Elhossini]

Hi

Thank you for your answers.

I will do the deregisteration on the 18th of July. I will send a copy then.

Regards

Ahmed

[Nancy]

Hello Elhossini,

please send us the cancellation certificate and indicate your new address on it. Your termination will then be adjusted.

Best regards

Nancy

[Elhossini]

Hi 

I sent you a private message that includes the de-registration document (Abmeldung). Please confirm that the termination date has been modified.

Regards

Ahmed

[Elhossini]

Can you please confirm the new cancellation date?

[Tina · Accepted solution]

Hello Elhossini,

thank you for your message. I've adjusted the cancellation date. You'll get a separate confirmation. Your contract ends on 24th october 2018.

Have you other questions?

Kind regards

Tina

[Elhossini]

hi,

Why the termination in October?

I’m leaving the country,. I will not be able to use your service. Even the apartment where the service is, will be occupied by

[Elhossini]

7:13 PM
hi,

Why the termination in October?

I’m leaving the country,. I will not be able to use your service. Even the apartment where the service is, will be occupied by someone else. And I may not be able to have my account in Germany until October. I think that doesn’t make sense. As of July 26, I will not be a resident of Germany.

Please fix this..

Ahmed