Terminate Contract Moving to USA

[Jimmy3]

Vodafone,

I need to terminate my current contract.  I was sent the below email when I tried to submit the required documents to cancel the contract.

I will be moving very soon and need to get this taken care of before I leave the country.

Lieber Herr Glaser,

Dear Mr. Glaser,

to solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.

Wir wünschen Ihnen noch einen schönen Tag.

Freundliche Grüße
Ihr Vodafone-Team

Vodafone Kabel Deutschland
Kundenservice
99116 Erfurt

Tel.: 0800 278 70 00
Kostenfreie Rufnummer für Anrufe aus dem Inland

[Tina]

Hello Jimmy,

welcome to our community. Nice to see you.

Send me the following informations in a private message:

full name

current and new address

customer number

day of the move

deregistration from germany

Write a short reply here afterwards.

Best regards

Tina

[Jimmy3]

PM sent with information. I sent 2 PMs because i messed up the customer number with the contract number.

Thank you for the help.

[Jimmy3]

Can i please have the address to mail my router back to?

Thank you!

[Grit]

Hello Jimmy3,

i have deposited the proof and adjusted my notice of termination. You told Tina that you moved out of the apartment on July 10th. Your marching order shows us the date of 15.08.2018. We have taken this now, because we cannot get any other proof from you that you left the country. The contract will therefore be terminated on 15.08.2018.

The return address for the router is:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Grit

[Jimmy3]

Ms. Grit,

I can provide a flight literary and termination lease paperwork for my apartment . I left my apartment 10July and will be leaving the country soon after. Will these work to show i am leaving sooner?

[Lars]

Hello Jimmy3,

the marching order is the only reason to terminate the contract sooner. As a rule, the contract is terminated with a period of 3 months in the event of a move. There's nothing we can do about that.

Best regards

Lars