TV packet sent without Ordering

[Shubhankar]

Dear Vodafone Team

Sorry to write this in English. My german skills are extremely poor.

I am a Vodafone customer (only for Internet / Landline) since April 2018. 

I never ordered Vodafone TV. But in August last week I received a Vodafone TV packet without ordering. I returned to Nuremberg from where it had come.

Request you to cancel the TV contract with immediate effect because I never ordered it.

Thanks

Shubhankar Das 

Customer number xxxxx

Edit. Customer Account number edited. Boris 

[Stephan]

Hi Shubhankar,

and welcome to our Community.

Did you recently talked to anybody via phone about TV or was a colleague at your home? When did you receive the contract documents?

Regards

Stephan

[Shubhankar]

Hi Stephan,

Thank you for your message.

I had not spoken to customer care before the TV packet was sent. My family received the packet on 26.08 or 27.08 and we returned it back on 31.08.

I tried to call customer service multiple times but because of German language barrier, was not able to communicate properly.

Please note, I had never ordered the TV packet either or phone or in store or in any other way.

I have not received contract by post, but I can see TV being added in my Product list (in Vodafone Dashboard online)

Thanks,
Shubhankar 

[Stephan]

Hi Shubhankar,

okay, then I'll have a look. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Shubhankar]

PM sent

[Stephan]

Hi Shubhankar,

thanks for the pm.

I cancelled the TV contract for you. You will get a confirmation by post in the next days.

Please reply here, when the confirmation has arrived or if you have further questions for that.

Regards

Stephan