am
08.04.2019
10:19
- zuletzt bearbeitet am
08.04.2019
10:50
von
Nancy
Hi,
Myself ***. My Kundennummer is ***.
My address is:
Name: ***
Address: ***
I am having some Sicherheitspaket in my subscription which is included without informing me and some amount is deducted monthly from my account for this. I have no idea how to get rid of this. Can anyone help me with this.
Thanks and regards,
Irvin James Anto
Edit: Please do not post customer data publicly. Post moved to the correct board.
am 09.04.2019 08:16
Hi IrvinJames,
we can cancel the security package. Send me your customer number, name, date of birth and address in a private message.
After that reply here again.
Regards
Thomas
am 09.04.2019 10:06
Hi Thomas,
I had sent the mentioned details as private message. Kindly do the needful.
Thanks ,
Irvin
am 09.04.2019 11:46
Hi IrvinJames,
the notice has been processed. You will get a confirmation.
Regards
Thomas
am 26.04.2019 16:06
Hi Thomas,
I got the confirmation as you had informed but again the subscription fee is deducted from my account this month also. Could you please look into it.
Thanks and regards,
Irvin
am 27.04.2019 21:29
Hello IrvinJames,
the abo ends only on 08th of may 2019. So it was also confirmed.
Best regards
Tina