Refund wrong billing Kabel Digital

[Sziszi]

Hi, 

I never ordered a TV service, I do not own a TV despite telling the salesman I dont want a TV service, he booked one for me! I cancelled everything and I mailed back all the devices. Now I have a bill of 95 EURO! I demand a refund!

[Nancy]

Hello Sziszi,

I'll be glad to help you. You didn't want television and just got a package? How did you cancel the contract and within what period? Did you receive a written cancellation confirmation?

Please send me your customer number, name, date of birth and address by private message, then I can have a look at it. Then please contact me again here in the thread.

Best regards

Nancy

[Sziszi]

Hi Nancy, 

thank you for your prompt response, I have sent you a private message.

[Lars]

Hi Sziszi,

I'll take over for Nancy.

I can't find a contract under the customer number. Can you please check the customer number again and send the correct customer number to Nancy via PM?

Please contact us here in the thread as soon as you have sent the new PM.

Best regards

Lars

[Sziszi]

Hi Lars, I have resent the customer number.

[Tina · Accepted solution]

Hello Sziszi,

the smartcard and the CI+ module were charged because they arrived too late. I took care of the refund. 

Best regards
Tina