Red Cable internet 32 wrong billing

[VargheseG]

Hello,

 I have a red internet cable 32 connection from March 2017 , which by the contract has on offer the 32 MBps connection for  20 Euro for the first 24 months. During the installation, the technician from Vodafone had suggested that I can have a 100 mbps connection for the same rate for one year and after a year I can opt back to the 32 mbps connection if I didn't want to pay more .But after a year when I opted back to 32 Mbps  connection, I am sent a bill  of 30 Euro per month instead of 20 euro. Although I have not signed any other contract   in this regard , I am now paying 30 euro per month since April 2018 . The contract I signed  only requires me to pay 20 euros for Red internet 32 for the first 24 moths.

 I have sent a couple of enquiries and  mail in this regard and finally I am sent a link to this forum by Vodafone to sort this out. I hope someone helps me out with this and do the needed to rectify and resolve the issue to avoid any further incovenience.

Best.

[Tina · Accepted solution]

Hello VargheseG,

welcome to our community. Nice to see you.

For the tariff Red Internet & Phone 100 Cable we have also sent you an order confirmation.  There was the reference to the change (tariff and costs) also indicated.

Best regards

Tina

Edit: I didn't get a response to my message. I guess your attachment's done. So I'll close your post now. If you still have questions, you can always open a new thread.