Payed for two internet contracts for the last year (same household)

[Optionscontract]

Cher Monsieur / Madame, 

Tout d'abord merci d'avance d'avoir pris le temps de lire mon message et je m'excuse de ne pas parler allemand.

Nous avons réalisé, avec ma femme, que nous avons payé deux fois l'année dernière. Le contrat était d'environ 30 euros par mois. (Nous avons juste Internet illimité) 

Le semble que nous ayons payé 2 contrats pour un ménage. 

Je peux vous thunder plus de détails sur le compte bancaire d'où vous avez pris l'argent.

Merci pour votre aide.

Meilleur

Youri

C'est tout le retrait de la vodafone de l'année dernière. 

[strg-alt]

Hello Youri, I have never seen anybody writing in French here. If you can post your message in English it would be easier to get support.

Best regards.

[Optionscontract]

(Sry the previous message was translated in french because of google chrome) 

Dear Mr. / Mrs,

First of all thank you in advance for taking the time to read my message and I apologize for not speaking German.

My wife and I realized that we paid twice last year. The contract was about 30 euros per month. (We just have unlimited internet)

It seems that we paid 2 contracts for a household.

I can thunder more details about the bank account from which you took the money.

Thank you for your help.

Best

Youri

That's all the vodafone withdrawal from last year.

[Optionscontract]

Thank you very much I didn't see that chrome translated it in French. 

Best

[Stephan]

Hi Optionscontract,

welcome here in our Community.

It really seems that there are two contracts here. Have you also received contract documents twice? Then you should also have two routers.

Regards

Stephan

[Optionscontract]

Hi Stephen, 

Thank you very much for taking the time to resolve this issue. 

No we did not receive another box, even the family name was writen the wrong way. 

We tried to contract by phone by I think they mostly cared about the bank details that we gave.

We sent an email to kabel-widerruf@vodafone.com (in german and english) the 13th of December 2019. 

Inside this email we sent all the documents needed and we also talk to an employe of Vodafone in the Vodafone store near Dussman. He assured us that he didn't see any file with our name (even the wrong one), and still we are paying for two contracts for no reason for the last year. 

Please let me know if you need anything

Thank you again,

best

Here is the copy of the text we sent by email:

Dear Sir/Madam,

As agreed with one of your employee in your vodafone store on Friedrichstraße we would like to cancel this account : 

- Kundennummer:    33XXXXXXX

- Vertragsnummer:   37XXXXXXX

- Objektadresse:     XXXXX (101XX Berlin)

- Name:                    XXXXXX XXXXX (your employee made a mistake with my name and never sent us the confirmation email)

The reason is that we have two account for the same appartement because we never received any confirmation by email and one of your employee told us that this account didn't exist and he asked us to make a new one. 

This is the good account that we are keeping :

- Vorname:                 Youri

- Name:                      XXXX-XXXX

- Geburtsdatum:         XX. Dezember 19XX

- Kundennummer:      33XXXXXXX

- Vertragsnummer:     37XXXXXXX

- Adresse:                 XXXXXX (101XX Berlin)

You will find in this letter all the documents you need.

Thank you very much for your help.

Cordialement

XXXX XXXX

[Stephan]

Hi Optionscontract,

for a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer numbers

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Optionscontract]

I just did - Thank you very much 

best

[Stephan]

Hi Optionscontract,

I also need the details for your wife's contract. Please also via pm.

Regards

Stephan

[Optionscontract]

I just sent them. 

Thank you