Netflix account not working

[Netflix]

Dear Vodafone,

I was promised a Neflix account for 12 months before agreeing for a new contract (GigaTV box).

However, I am not able to register on Netflix using the instructions sent to me with the courier.

It is clearly written on your website that Netflix promo doesnt exist any more.

Could you please explain, why I was lied about Netflix?

Could you please refund me monthly Netflix subscription that i was promised.

Kunden-Nr. ***

Edit: @Netflix Customer number deleted.

[Tina · Accepted solution]

Hello Netflix,

welcome to our community. Nice to see you.

This promotion is valid while stocks of Netflix vouchers last. The vouchers have all been issued.

Kind regards

Tina

[Netflix]

Thank you for your quick reply.

I was wrongly informed by your customer care team. I was told that I will get it for sure.

I consider it as cheating to mislead people to sign a new contract.

Now, I have to cancel my contract and send the GigaTV box back, juse because of Vodafone's lack of transparency.

[Netflix]

And why is this website active:

https://kabel.vodafone.de/netflixpromo

if promo doesnt exist anymore, is this a trap to catch customers and then later tell them its not availble?

[MasterScorpion]

Page needed for the registration process.

Die Aktion gilt, solange der Vorrat an Netflix->
The promotion is valid as long as the stock of Netflix vouchers reaches.

[Netflix]

I understand that the promotion is valid till the stock lasts.

But the customers should be informed about that before booking a contract (as I did by phone).

Had your company been honest, you should have admitted your mistake.

Such marketing strategies to fool people dont help for sure....

[Tina]

Hello Netflix,

I'm sorry that the action is still online. we have already passed it on to colleagues.

Kind regards

Tina