My intenet speed is very slow, specially the upload speed

[rodrigo-kayala]

Hello,

I have a FritzBox 6591 and internet plan of 1000 Mb download / 50Mb upload, but the internet is really slow, even using LAN cable. On the vodafone speed test the best result that I was able to achieve was 700 Mb download / 9 Mb upload. With this upload speed I can't use the internet for video conference. Considering that I'm working from home due to the corona outbreak, that is a real problem, vodafone internet quality is affecting my work.

I've tried request support throught Whatsapp and phone, but without any success. 

[rodrigo-kayala]

Hi @Moni_GK , @Manu and @ERFD !

Thanks for the offer, but I'll have refuse it. Unfortunatelly, internet in these times of COVID is a professional tool for me and I need to rely on it. With the current issue it has been almost impossible to work, so I have no alternative other than book another service, which I already did.

So, cosidering that the internet is barely unusable which means that Vodafone is not fulfilling its part of the contract, I hereby request the termination of my contract with Vodafone without any penalties or addtional fees by February 1st, 2021.

Best regards,

Rodrigo A. Bernardo

[Moni_GK]

Hello rodrigo-kayala,

do you want to take your phone number to another provider?

Greetings Moni

[rodrigo-kayala]

Hi @Moni_GK , @Manu and @ERFD !

Thanks for the reply!

No, I don't want to take the phone number to another provider. No need to worry about it.

Many thanks!

Rodrigo A. Bernardo