My intenet speed is very slow, specially the upload speed

[rodrigo-kayala]

Hello,

I have a FritzBox 6591 and internet plan of 1000 Mb download / 50Mb upload, but the internet is really slow, even using LAN cable. On the vodafone speed test the best result that I was able to achieve was 700 Mb download / 9 Mb upload. With this upload speed I can't use the internet for video conference. Considering that I'm working from home due to the corona outbreak, that is a real problem, vodafone internet quality is affecting my work.

I've tried request support throught Whatsapp and phone, but without any success. 

[pRo-Marco]

Hi rodrigo-kayala,

I will prove the connection. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[rodrigo-kayala]

Hi Marco,

I didn't have received the notification on your reply that is why it tooks so long for to reply. Unfortunately the internet is still slow, so I'd be glad if you could take a look.

I just sent you a message with the requested details. Thanks for replying.

Best regards,

Rodrigo 

[Christia9]

I keep have the same issue, got several confimations about technical issues on the network side and expressed my intent to terminate the contract several times, online and in writing.

Reaction by Vodafone was exactly zero.

Anybody here from VF to help?

[ERFD]

Hello rodrigo-kayala,

unfortunately it takes a few days until, we are back on the post 😞

The restrictions are caused by too high load. The department is in the process of relieving the area this year. Unfortunately, we can not give an exact time frame. Gladly we can cut the bills until the expansion is completed to offer a compensation.

Fluctuations in the downstream are probably caused by errors on 810 MHz. There is an irradiation here. This needs to be looked at by a technician. Is the modem connected with the supplied cable between the modem and the antenna socket or by its own?

@Christia9, we will get back to you when it is your turn.

Best regards Fred

[rodrigo-kayala]

Hi @ERFD 

Thanks for your prompt response. Ok, I understand and yes, to cut bills until the expansion is complete is not ideal, but at least it is fair. Thanks for that.

About the fluctuation that you mentioned, in fact the cable that I'm using is not the supplied one anymore. Unfortunately the supplied cable connector broke during the installation of the new fritz!box that I've ordered.

In this case, can you order a replacement for this cable?

Best regards,

Rodrigo Bernardo

[Manu]

Hello rodrigo-kayala,

I have sent a new cable, it will arrive in the mail in the next few days.

Do we want to do the credit monthly or at the end all at once when we know how long the fault lasted?

Many greetings, ^mkk

[rodrigo-kayala]

Hi @Manu and @ERFD ,

Thanks for the cable and for the answers.

I have already received and installed the new cable, unfortunatelly it didn't improve anything, still getting 400 Mbit/s download and 2 Mbit/s upload

I'd like to receive the credit monthly, specially because I'll have to hire a backup service because the internet is barely unusable and it is seriously affecting my job. 

Regards,

Rodrigo A. Bernardo

[rodrigo-kayala]

Dear @Manu and @ERFD ,

unfortunatelly the internet speed and stability is getting even worst these last few days and it is affecting my job. Considering that Vodafone is not delivering the promised service, I would like to request the cancellation of my contract without any penalty. What is the closest date we can schedule the contract termination? So I can schedule a replacement service.

Best regards,

Rodrigo A. Bernardo

[Moni_GK]

Hello rodrigo-kayala,

I can gladly book you a credit in the amount of 50% from November to January. Would that be ok?

The load factor is still too high. There your ticket is on still open.

Greetings Moni