Upload very low and unstable internet

[Elek]

Dear support,

My cable internet connection is very unstable since 2-3 weeks.

I work from home and some day it is impossible to participate to conference calls.

Upload speeds are sometimes lower than 1 Mbit.. Specially from 5pm.

I suppose that there is a problem with the line.

I tried several solutions.

• In welchem Bundesland wohnst Du?
  • Hamburg
• Welchen Vertrag hast Du? (z.B. Internet + Telefon 100)
  • Red Internet & Phone Business 1000 Cable
• Welches Modem/ Router nutzt Du? (z.B. Hitron)
  
  • FRITZ!Box 6591 Cable
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?
  • I use the Leih-Gerät but I also tried with my own FRITZ!Box 6660 Cable that I bought myself > same problem
• Welcher Fehler tritt auf? (Geschwindigkeit zu gering; Packetloss) Schick dazu auch Screenshots von Speedtests (mit Datum und Uhrzeit) und Tracerts/ Pingplotter-Messungen bei Packetloss oder Ping-Problemen
  
• 
  
•  
• Wie ist Dein Endgerät mit dem Modem verbunden? (LAN; WLAN; zusätzlicher Router; PowerLAN)
  • LAN. Also tried with WLAN with laptop = same problem
• Welchen Browser verwendest Du normalerweise? (z.B. Firefox)
  
  • Chrome, Edge, Firefox, same problem
• Welches Betriebssystem hast Du auf Deinem Rechner? (z.B. Windows)
  
  • Windows 10. Also tried with Android with smartphone
• Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend)
  • Beginning of October
• Lade dazu noch einen Screenshot von den Signalwerten hoch. Diese findest Du in der Benutzeroberfläche Deines Kabelrouters über 192.168.0.1 bzw. über 192.168.178.1 bei der Fritzbox.
• 
  
• Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt?
  • Did not try the hotline as I don't speak good enough german :'(

Vielen Dank for your support !

Jordan

[Elek]

It is getting worse everyday with impossibility to even play games without disconnection...

There are picks under 1mbps randomly..

[JustSadi]

I have identical issues with my Vodafone Kabel lasting since May this year, see https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/St%C3%A4ndig-Verbindungsverlust-f%C3...

Unfortunately Vodafone can't or doesn't want to fix the issue. I wrote to this boards as my last try to get it resolved, but still didn't get an answer. At this point, I think I'm going to have to change the internet operator.

You can find information about extaordinary contract termination, in case of non fulfiled obligations from service priovider here: https://www.verbraucherzentrale.nrw/sites/default/files/2018-10/VZNRW_Bandbreite-Checkliste.pdf

It's in German, but you can easily translate it using google translate.

[Elek]

I pay 84.24€/month (just internet) for this ?!

Every 3 month there is a problem since the beginning. I have never seen that in any country.

The 1000/50 is fake here, I will probably go back to real DSL...

[Elek]

Update:

I did a lot of testing and I realized that I have very low speeds with my private Fritzbox 6660. I installed again the Vodafone 6591 (same problem during the day). I did a factory reset of 6591 and I had an update from OS 7.21 to OS 7.27 during the night. Since then, the 6591 show only "übertragung der Betriebsparameter und Registrierung an der CMTS" in Kabel-Informationen. No internet with 6591. I had to switch to my 6660 which is working (still very unstable) but better than nothing at all for home office.

[Nancy]

Hello Elek,

I would be happy to take a closer look at your connection. Please connect our device.

Best regards

Nancy

[Elek]

Hello Nancy 

The modem is connected since 5am this morning.  Thats one of the problem, your modem does not connect to internet anymore 

Best Regards 

[Elek]

Ok, now I can't even work at all from home during the day.

It is becoming URGENT !!!

Can I have a technician coming ? It can NOT wait any longer.

[Jens]

Hello Elek,

if a issue is on your site, you have to pay for the technician. We would like to prevent this for you.

Did your cablerouter have the same signal in the menu? Are all cable ok?

Regards

Jens

[Elek]

Hello

The termin with technician is already set for this afternoon, let's see.

I already tried to replace and check all cables, and did severeal different restart.

With the big price I pay each month (83+€ per month JUST for internet), if I have any additional cost, I will just go away and take a realiale DSL 100/40 connection with a competitor.

I need stability for my work at home, I have problems with this cable since always (3 years).

Best regards

Jordan