Upload very low and unstable internet

[Elek]

Dear support,

My cable internet connection is very unstable since 2-3 weeks.

I work from home and some day it is impossible to participate to conference calls.

Upload speeds are sometimes lower than 1 Mbit.. Specially from 5pm.

I suppose that there is a problem with the line.

I tried several solutions.

• In welchem Bundesland wohnst Du?
  • Hamburg
• Welchen Vertrag hast Du? (z.B. Internet + Telefon 100)
  • Red Internet & Phone Business 1000 Cable
• Welches Modem/ Router nutzt Du? (z.B. Hitron)
  
  • FRITZ!Box 6591 Cable
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?
  • I use the Leih-Gerät but I also tried with my own FRITZ!Box 6660 Cable that I bought myself > same problem
• Welcher Fehler tritt auf? (Geschwindigkeit zu gering; Packetloss) Schick dazu auch Screenshots von Speedtests (mit Datum und Uhrzeit) und Tracerts/ Pingplotter-Messungen bei Packetloss oder Ping-Problemen
  
• 
  
•  
• Wie ist Dein Endgerät mit dem Modem verbunden? (LAN; WLAN; zusätzlicher Router; PowerLAN)
  • LAN. Also tried with WLAN with laptop = same problem
• Welchen Browser verwendest Du normalerweise? (z.B. Firefox)
  
  • Chrome, Edge, Firefox, same problem
• Welches Betriebssystem hast Du auf Deinem Rechner? (z.B. Windows)
  
  • Windows 10. Also tried with Android with smartphone
• Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend)
  • Beginning of October
• Lade dazu noch einen Screenshot von den Signalwerten hoch. Diese findest Du in der Benutzeroberfläche Deines Kabelrouters über 192.168.0.1 bzw. über 192.168.178.1 bei der Fritzbox.
• 
  
• Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt?
  • Did not try the hotline as I don't speak good enough german :'(

Vielen Dank for your support !

Jordan

[Wallace]

Hi,

was the technician able to do anything?

Regards

Wallace

[Elek]

Hello

The technician said that I don't have a good reception on my line and this triggers issues and will be even worse if more people get cable in my building. 

Thus I easily decided to resiliate my contract and go for VDSL 100. I can't live any longer with cable.

Funny thing, since I launched the resiliation process, now I guess it's working again (no longer lags).

I did not even try with vodafone box because I don't care anymore, this cable is a joke, I am just leaving.

Have a nice day and thank you for the support

[Claudia]

Hello Elek,

as you decided to cancel the contract I will close your thread now.

Kind regards,

Claudia