Hi,
My delivery status page says that my device has been received by the "receiver". That receiver could not be me as I have not received it yet. What's weird is that the Ziel-Paketzentrum is the same place as the Start-Paketzentrum the first time it tried to send it to me. As if it is trying to tell me that the package was being delivered back to Vodafone Kabel Deutschland. This is the second attempt as there was a missing information in the address during the first delivery attempt.
Last week I've got an SMS telling me to install the device within 5 days to activate it. Obviously I could not do that. That means Vodafone's system also says that I have received the package.
I have asked my colleague who speaks German to call the call center but the waiting list could takes 3 hours. I could ask her to wait that long.
What should I do in this kind of situation.
Best regards,
Lubis
