Multiple charges on my account
agarwal
Daten-Fan
Daten-Fan

Hi team,

 

I have 2 contracts from Vodafone. 

1. Red Internet & Phone 50 Cable

2. mobile contract which is combined with Internet contract

 

There are 2 transactions from my bank account.

1. on 28th August of 24.83 euros which included mobile phone charges as well

it was deducted with name: Vodafone Kabel Deutschland GmbH

2. 2nd on 8th September of 13.98 euros. There is no invoice on the online portal for these charges.

It was deducted with name: Vodafone GmbH

 

Even if second charge is for mobile connection, it should be 4.99 euros as confirmed at the starting of contract and first transaction of 24.83 also should not be the same.

 

please fix the issue.

 

 

1 Antwort 1
Su
Moderator:in
Moderator:in

Hi agarwal,

 

I´ll have a look at. Smiley (fröhlich)

 

Please DM me including your mobile phone number, your password ("Kundenkennwort") and the purpose of use.

 

Greetz

Su

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