Moving to a new address

[ISpoonJelly]

Hello,

I'm moving into a new address in Berlin and wanted to trigger a location change to my contract.

Can somebody help me with that?

Thanks

[Lars]

Hi ISpoonJelly,

please inform us of your move via the move service in the customer portal. Our colleagues will then take care of the processing.

Best regards

Lars

[ISpoonJelly]

Hi Lars, 

Thank you for forwarding me to the right link.

I've submitted a move request but I have another question, in the Internet availability check it shows that my new address only has DSL with up to 16Mbit/s.

I want to know how reliable is the availability check. Is it possible that there are highers speeds at that location?

Thanks.

[Lars]

Hi,

you'd have to check with my DSL colleagues. You are welcome to make a separate thread in the DSL board.

Best regards

Lars

[ISpoonJelly]

What about the cable speed availability? How can I know about that?

[Torsten]

If there is no cable connection at the new address, then no Internet is available via the cable connection - it is logical, isn't it? Otherwise, you could simply report a move and take your contract with you unchanged.

[ISpoonJelly]

I don't get it, how do I know what is available and what is not?

[Torsten]

Everything shown in the Internet availability check is possible, but nothing more.

[ISpoonJelly]

Hello Lars,

I submitted the form on the move service page but I got no email or nothing as a result.

How do I know if my form is being processed?

[Stephan]

Hi ISpoonJelly,

when did you send in the form? It always takes a while.

Regards

Stephan