Frage
Antwort
Lösung
am 25.07.2020 14:33
Hello,
I'm moving into a new address in Berlin and wanted to trigger a location change to my contract.
Can somebody help me with that?
Thanks
am 28.07.2020 14:33
I did about two days ago
am 28.07.2020 20:39
Hi ISpoonJelly,
okay, that's a little bit too long ago.
Pleas write me a private message with your new address and you moving date.
Please reply here, when the pm was sent.
Regards
Stephan
am 29.07.2020 14:24
Hi Stephan,
I just sent you the PM.
am 29.07.2020 16:31
Hi ISpoonJelly,
thanks for the pm.
Unfortunately, we do not seem to have received your relocation notification. But now I have your new address and the moving date. I will enter your move in your customer account.
Since the cable connection is not possible at the new address, we have to terminate the contract prematurely. You'll soon get the confirmation for that.
Regards
Stephan