Keine Auftragsbestätigung

[krisdevlin]

Hallo, ich hoffe jemand kann mir helfen.

Ich ziehe nächste Woche nach Berlin. Am Montag (15. Oktober) habe ich Vodafone Kabel Internet bestellt. Ich kontaktierte via LiveChat und der Agent rief mich zurück. Die Bestellung wurde am Telefon abgeschlossen, aber ich habe keine E-Mail oder Korrespondenz erhalten, um meine Bestellung zu bestätigen. Wenn ich versuche, über LiveChat Support zu erreichen, können mir die Agenten nicht helfen.

Kann ich den Vodafone Kundenservice von außerhalb Deutschlands anrufen? Oder ist hier jemand, der meine Bestellung überprüfen kann?

Ich entschuldige mich für mein schlechtes Deutsch. Ich werde die Nachricht unten auf Englisch posten.

Vielen Dank.

*****

Hello, I hope somebody can help me.

I am moving to Berlin next week. On Monday (Oct. 15) I placed an order for Vodafone cable internet. I contacted via LiveChat and the agent called me back. The order was completed on the phone but I have not received any email or correspondance to confirm my order. When I try to reach support via LiveChat, the agents can not help me.

Is it possible to call Vodafone customer service from outside Germany? Or, is there somebody here who can check my order?

Thank you.

Edit: Verschoben aus "Gewinnspiele" / Moved from "sweepstakes" @krisdevlin

[Stephan]

Hi krisdevlin,

welcome to our Community.

We can check the status of your order for you. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[krisdevlin]

Thanks Stephan, 

I sent you a message. 

[Stephan]

Hi krisdevlin,

thanks for your pm.

Unfortunately I couldn't find an order for this address and your name. Please re-enter your order for the new address.

Regards

Stephan

[krisdevlin]

Hi @Stephan ,

Thank you for your help previously. 

Unfortunately, yesterday I received an email from Vodafone telling me that they have sent me some DSL hardware. I have not made any contact with Vodafone and do not wish to use the service. 

After my initial converstation in October 2018, I did not receive any confirmation of the order. 

Could you please check again and tell me why I have been sent a DSL router?

Kind regards, 

Kris  

[DanyG]

Hi krisdevlin,

if a cable contract is not possible at your address, we always check, if a DSL connection is possible.

So if you received a DSL router, there should be a customer number on the return receipt in the package (either starting with ARC...or 0019...).

Can you please send me a private message with these data? Then I can have a closer look on that.

BR,

Dany