Kabel internet speed downgrade

[drudgebay]

Hi Guys,

My Vodafone kabel connection was supposed to be downgraded to another speed after 1 year of my contract (This is why I opted in the first place). I have called several times to customer service for the same. However, since 2 months I am paying double of what I wanted to pay because of this. Please, can someone take a look?

Please DM for kunndernummer and other information. 

[Tina]

Hello drudgebay,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regrads

Tina

[Tina · Accepted solution]

Thanks for the pn.

I now take care the change to Red Internet & Phone 50 Cable for 29,99 €. You will get the order confirmation by mail.

Best regards

Tina