Issues with billing and line

[Carina5]

So, to make this quick:

- You offer me 1000Mb Cable connection at my address

- I get the router I plug it in and I have 30Mb speed

- I ask you for help you tell me: Nothing we can do, cancel the contract

- I cancel the contract, return the router and you bill me 100% of the bill when you provided me 3% of the service

I can only hope this is some sort of joke. You also told me on twitter that the credit note was CANCELED after I canceled the contract. Literally on the day that you get the router back from me, you bill me for 36 euros. 

Completely bad behaviour on your part, this is not ok and it will not stand. If you want to bill me, bill me for 3% of the service because that's what you provided. Is it not enough the hassle I had to go through because of you? Just moved, ***ty internet from you, calling you hours on end, forums, twitter, 0 help from you, 0 willingness to make it right by your customers, calling a new provider, canceling it, returning router.

You gave me enough headaches for a life time already, I won't stand for this illegal criminal activity. Give me my money back or bill me according to the service I had, which was basically none.

30Mb is 3% of 1000Mb, BTW. You provided THREEEEEEEEE % of the service, but you bill me for 100%. bad BEHAVIOUR.

Changed title.

Adjusted to forum rules. MS

[MasterScorpion]

"yeah, i have seen the malfunction ticket, but it doesn't fit your time schedule, so i offered the technician. but since the issue is settled, gonna close this thread then."

Quelle

Do you have a confirmation of your cancellation ? Which date is on it ? 

[Carina5]

Screenshot on attachment for you, since you wanna play.

[Carina5]

The screenshots proves it's a problem from Vodafone's side and that they literally told me THEY WON'T FIX IT SOON.

Which means it's THEIR FAULT, THEY REFUSED TO FIX IT AND I HAD TO CANCEL THE CONTRACT.

It is wrong to bill me the FULL BILL for 3% of the service THAT I HAD.

[Carina5]

***

Do not post privat msg public.

See forum rules

[MasterScorpion]

I dont wanna play - but with this behavior you will get banned.

Still the question in the room - do you have a confirmation of your cancellation ? Which date is on it ? 

You didnt specify any timefrime of all that.

So it can be an overlap of the cancellation and invoice. In that case you get refunded automatically.

[Carina5]

The contract was terminated at 28/03

[MasterScorpion]

Then its most likely an overlap. 

[Carina5]

Then can I get a refund?

[Carina5]

Yes I was billed for April, which is wrong. The contract was canceled in March. PLEASE fix this and refund me.

Bill in attachment.

Link deleted, as personal data visible.