Invoice has wrong data

[Sibi]

Hello Sir,
I have newly migrated to Red Internet & Phone 50 Cable from 32 cable internet. Today i have received the invoice for the new connection and i can see there is extra 39,99 euro charged for the "Bearbeitungsgebühr Umzug". But i have received an email from Vodafone on 29/10/2019 after i have requested for the moving to new house and in the email it states that i will not be charged for the "moving" in my case. So i wanted to know why it has been charged now? Could you please explain for this and refund my 39,99 euro?

The email says " Die einmalige Bearbeitungsgebühr bei Umzug in Höhe von 39,99 Euro entfällt in Ihrem Fall."

Attached the screenshot as well.

Thank you

Edit: Deleted attach - personal data / Su

[Grit]

Hello Sibi,

i like to take a look at this. Send me a private message with your name, full address, customer number and date of birth. Please contact me again here in the thread.

Regards

Grit

[Sibi]

Hello,

I have sent a PM to you with the details. Please check.

Thank you.

Sibi

[Grit · Accepted solution]

Hello Sibi,

I'm sorry, there's been a mistake. I have set the amount of the flat rate for the removal. You will see the credit on the next invoice. Sorry for the inconvenience.

Regards

Grit

[Sibi]

Thank You much Grit for solving the problem. Have a nice weekend.

[Grit]

Hey Sibi,

you're welcome. Let me know briefly if we can make the thread.

I also wish you a nice weekend.

Greetings

Grit