Internet tarrif change

[preetfzr]

Hi, 

I would like to change my internet tariff to 50MBps. Can someone here to help me, what channel i should use?

Thanks 

Simer

[Tina]

Hello preetfzr,

I still have your customer data. I have noted the change to Red Internet & Phone 50. On 10th of april 2020 the change will be processed and you will receive a separate confirmation.

Best regards

Tina

[preetfzr]

Hi Tina, 

Many thanks. Can you please also confirm how much it will cost to me monthly ? 

/Simer

[preetfzr]

or how much 100 MBps cost?

[Stephan]

Hi preetfzr,

the tariff with 50MBit/s will cost 29,99 Euro and 34,99 Euro with 100 MBit/s.

Regards

Stephan

[preetfzr]

Hi Stephan, 

Can you help me t understand why i was charged 35 EUR for last invoice, when my previous tarrif which was for 20 EUR suppose to be end at April 10 ?

[Stephan]

Hi preetfzr,

have you already checked the invoice for this month?

Regards

Stephan

[preetfzr]

Hi Stephan,

yes i just checked, the invoice wgich is issued on 7th of april. i have been charged for 33,99 EUR.

[Grit]

Hello preetfzr,

the invoice was created before the contract conversion and therefore still includes the old tariff. Only with the May invoice will this be offset.

Regards

Grit