Internet connection is disconnecting multiple times a day (English Support)

[YuraY1]

Hello,

I have an issue with my internet connection disconnecting multiple times a day and would like to speak to someone to resolve this issue.  Unfortunately, I don't yet speak German well enough to be able to call the general support number.  Is there an English support line that I would be able to call?

[Claudia]

Hello rubberduck3,

you're at the right place here :). Do you have a DSL or cable connection? Which federal state do you live in and which router model did you get from us?

Kind regards,

Claudia

[YuraY1]

Hi Claudia, 

I have a cable connection, I am in Munich, Bavaria.  The router model I have is TG3442DE.

Regards,

Yura.

[Claudia]

Hello YuraY1,

please send me a private message with your full address, the customer number and the birth date of the contractual partner. Send the time of the last disconnect via ethernet cable in this thread here, so I can check your line.

Kind regards,

Claudia