Hello,
Me and my family recently moved to Trier Germany. The architecture is lovely, the drivers are so nice, and the food is delicious. The Vodafone Internet though? Not so good 😞
I received my router yesterday. I plugged it in just as the instructions told me to, and I got the power LED light on, but the internet has been flashing red for several hours. I have tried three more connection points in my house , but nothing. I am able to connect to the router, so the router is OK. It just can't get to the internet.
I have made 16 calls to Vodafone technical support. I understand that it's not their issue that they don't know english. In Germany, people speak German. Its what it's supposed to be. I keep getting moved from one agent to another . Each call is approximately 30 minutes long. At the end, I get to someone who can speak English but cannot solve my problem, and just gives me the tech support number again. on this last call they suggested I get in touch with the community.
Please, can someone send a technician to my house so I can use the internet I paid for? Maybe a list of frequent solutions would be good too. Write in German if you want, my friend Google translate is here to help.
Danke!!!!
