Geld nicht bekommen obwoh ich VideoRekorder und Smart Card ruckgesendet

[Chauhan]

I had a Kabel Deutschland Internet connection. After the contract is over I have send the Video Recorder and smart card to the Vodafone back. Due to address change and delay in sending as I was not in Germany due to my professional they deducted 284,99 euros from my account for the 2 devices because of not sending the devices in 2 weeks after end of contract which was Feb 2019 end.

I came back to Germany in March end and talked to the customer care and they told me to send back the devices and I will get back my money in my account. Till now I have not received money and upon sending the mail, they told me to ask in the community and the problem will be solved.

My Kunden nummer was: 4325*****

Could anyone from the vodafone kindly look into this.

Thanks in advance and hoping to hear from you,

Best regards,

Edit: please do not post personal information publicly. Attachment removed

[Thomas]

Hi Chauhan,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Chauhan]

Hallo Thomas,

Thanks for the reply!

I have sent you the details.

Best,

Amit

[Thomas]

Hi Chauhan,

the equipment is there and the money is sent back to you.

Regards

Thomas