English speaking customer support

[soshishimada]

Hello. Sorry, but due to my incapability of German language, I'd like to have customer support in English concerning the termination of my contract: since I moved to a new apartment and your company's service is not available in my new room, I'd like to terminate the contract.

I've already called the centre a couple of times but no one so far spoke English and couldn't make it. So please help....

[Grit]

Hello soshishimada,

i'll check it out. Please send me your name, old address, new address, customer number, moving date and your date of birth in a private message.

Regards

Grit

[soshishimada]

Hello.

Thank you for your reply.

I'm trying to send you a private message, however, whenever I open your profile page (https://forum.vodafone.de/t5/user/viewprofilepage/user-id/3171255), it shows an error "Element nicht gefunden" and can't send a private message.

You know why it's happening?

Best regards,

Soshi Shimada

[Thomas]

Hi soshishimada,

the link works. Try another browser or delete cookies and cache.

Regards

Thomas

[soshishimada]

Hello Thomas,

I deleted cookies and cache.

Also tried with chrome, firefox and opera, however, still can't see.

When I'm not logged in, I can see her profile page, after login, it shows "Element nicht gefunden".

I noticed that I can see other customer support's profile page for example him:

https://forum.vodafone.de/t5/user/viewprofilepage/user-id/4350618

But can't see her and your profile page.

Any clue?

Best regards,

Soshi Shimada

[Grit]

Hello soshishimada,

please check if the browsers are up to date. Do you also have the error on the mobile page? Just try to reach our profile via the click path as well. We have tried to recreate it, but this error does not occur with us.

Ragards

Grit

[Tina]

Hello soshishimada,

I've processed the termination. You'll get the confirmation in the next few days.

Best regards

Tina

[soshishimada]

Hello.

Almost a month ago, I got a phone call from a customer support staff at your company.

According to him, your company was going to send a letter about the termination of my contract.

However, I still don't get it. So I don't even know where to send the internet router back.

Could you help?

Best regards

[Grit]

Hello soshishimada,

the letter could not be delivered and came back. Don't you have a name on your mailbox?  You can also find all letters in your customer portal.

Regards

Grit

[Grit]

Hello soshishimada,

the address is correctly stored.

Regards

Grit