English speaking Customer Services representative.

[MusicTJ]

Hi,

Hoping for some help. (Acct: ***)

I have my internet with Vodafone (got a friend to call when I had issues then)

And I have recently ordered one of the tv packages. I received an order confirmation and nothing else. A week later, i still hadn't received my tv package. Then, I had a friend call on my behalf, a box was sent, arrived on Saturday. I set it up today. I originally couldn't understand why I didn't have the tv channels I'd ordered (19 June this order was made). So, I logged onto my account to see what was going on, only to find there are now two tv contracts. I have no idea how this happened. And need help deciphering and fixing this. I still want the original package I ordered premium pack with International English channels.

Thanks.

EDIT: @MusicTJ customer number deleted an moved to cable section.

[Tina]

Hello MusicTJ,

welcome to our community. Nice to see you.

Send me the following informations in a private message:

full name

address

customer number

Write a short reply here afterwards.

Kind regards

Tina

[MusicTJ]

Thanks.

I sent one yesterday. Forgot to reply here straight away.

[MusicTJ]

Hi again,

I've just sent another message.

Thanks

[Tina]

Hello MusicTJ,

thank you for your message. The following contracts you have:

1. 

Basic TV with TV Connect for 18,99 €

TV International English for 4,-

with CI+Module 

Start of contract: 28.06.2018  

2.  

Giga TV for 9,99 €

with our GigaTV 4k Box

Start of contract: 29.06.2018  

The CI+ module was sent out at the end of June. Did you receive it now?

Kind regards

Tina

[MusicTJ]

Hi,

Thanks for your response.

No, I haven't received the CI+ module. I don't quite understand how I ended up with two contracts. As I stated in the message I sent you today, I would like to cancel the contract with the CI+ module (which I still haven't received) and add the International English tv to the Giga TV 4k Box.

Thanks

[Tina]

Hello MusicTJ,

I'll pass it on to our logistics department. The CI +modul must be somewhere.

I'm canceling the first contract. For this I book the tariff "Kabel International Englisch" on the Giga Box. However, there is a price difference. In the other contract the package "HD Premium" was included why "Kabel International Englisch" only costs 4,- €. With the tariff "GigaTV" the abo costs 9,99 €. The option "TV Connect" (cable connection for 10,- €) must remain.

Let me recapitulate:

GigaTV 9.99 €

TV Connect 10,- €

Kable International Englisch € 9.99

Kind regards

Tina

[MusicTJ]

Ok, thanks.

How much would it cost to include the HD Premium?

[Stephan]

Hi MusicTJ,

including HD Premium the costs will be as followed:

TV Connect 10,-€

GigaTV Premium HD 14,99€

Kabel International Englisch 4,-€

Regards

Stephan

[MusicTJ]

Dear Stephen,

Thanks for your response.

Then, as per the conversation with Tina, I would like the CI+ to be cancelled and have the above on my Giga TV box.

Thanks again,

TJ