English speaking Customer Services representative.

[MusicTJ]

Hi,

Hoping for some help. (Acct: ***)

I have my internet with Vodafone (got a friend to call when I had issues then)

And I have recently ordered one of the tv packages. I received an order confirmation and nothing else. A week later, i still hadn't received my tv package. Then, I had a friend call on my behalf, a box was sent, arrived on Saturday. I set it up today. I originally couldn't understand why I didn't have the tv channels I'd ordered (19 June this order was made). So, I logged onto my account to see what was going on, only to find there are now two tv contracts. I have no idea how this happened. And need help deciphering and fixing this. I still want the original package I ordered premium pack with International English channels.

Thanks.

EDIT: @MusicTJ customer number deleted an moved to cable section.

[MusicTJ]

Hi again Stephan,

I just realised my last message was unclear.

What I meant to say was that I'd like to have the CI+ cancelled, and have all the packages you quoted on my Gig TV 4K box.

Thanks.

[Stephan · Accepted solution]

Hi MusicTJ,

we cancelled the contract with the CI+ and changed GigaTV to GigaTV Premium and Kabel Digital Englisch.

You have now

TV Connect 10,-€

GigaTV Premium HD 14,99€

Kabel Digital Englisch 4,-€

You will get the written confirmations in the next few days, but you can see the changes earlier online in your customer account.

Regards

Stephan

[MusicTJ]

Brilliant!

Thanks ever so much for all your help.

TJ

[Stephan]

Hi MusicTJ,

no problem, we were happy to do that. 

Any more questions from your side?

Regards

Stephan

[MusicTJ]

Nope, no questions from me.

Thanks again.

TJ

[Tina]

Hello MusicTJ,

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina