[Englisch] Moving, but date changed unexpectedly

[vimutter1]

Hi, 

I already requested move using contact form, all good. But now due to pandemic officials are delaying our acceptance date of new home. Since new place has no cable, current contract is due to be cancelled and new one DSL will begin. 

Can someone help me to move dates of cancellation and new contract start please?

[Anett]

Hello vimutter1,

this is of course very annoying for you. Until when should the dates be postponed?

Regards

Anett

[vimutter1]

Hi @Anett 

Let's set it till 30 November, if possible.

[Jens-K · Accepted solution]

Hi vimutter1,

regarding the DSL contract, please send a private message to me.

I need your name, custmer number and customer password.

Also I need the desired date. When do you want the DSL connection to be activated?

Regards,

Jens

[vimutter1]

Hi @Jens-K 

Unfortunately due to lost mail we are still unable to receive apartment keys until 1st December. 
Can you please help and change move date once more? 

Let's close current Kabel account on 15.12.2020 and activate new DSL on the new address at 16.12.2020 if possible? 

[Andre]

Hey vimutter1,

Jens-K is currently out of office.
I'm happy to help.

Please send me a private message with your customernumber.

I'll try to reshedule the appointment.

Cheers,
Andre