Frage
Antwort
Lösung
am 04.07.2018 18:06
Dear Sir/Madam,
I recently moved from Berlin to Dusseldorf. In Berlin I had a cabel connection but had to move to Vodafone DSL connection in Dusseldorf as cable conection is not available in my home in Dusseldorf.
My VDSL connection got activated yesterday, can you please terminate my cabel connection so that I do not end up paying twice.
Best regards,
Prateek
am 05.07.2018 08:48
Hello prateek_agarwal,
i'll take a look at that. Please send me your name, your old address, the new address, the cable customer number and the DSL customer number. You can send me the data together with the link to your contribution in a private message.
Regards
Grit
am 06.07.2018 00:57
Hi Grit,
I tried sending the details now but got an error message saying: You've reached the limit set for sending private messages. Please try again later.
I have not sent any message to anyone in this week, not sure how I reached the limit, will try again later.
Thanks for your help.
Best,
Prateek
am 06.07.2018 14:32
Hey Grit,
Sent you the requested info.
Best,
Prateek
am 09.07.2018 10:32
Hi prateek_agarwal,
thanks for your replay. We edited the cancellation for the cable contract. You will get an new written cancellation in the next few days.
Regards
Stephan
am 09.07.2018 12:13
am 10.07.2018 10:23
Hi prateek_agarwal,
yes, the cancellation was edited to 3rd July 2018.
Regards
Stephan